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Compliments, Concerns and Complaints

Has something gone well or is there something you think we could improve?

We are keen to hear your views on our services. These may be complaints, compliments or suggestions on the way we do things. All feedback is treated as an important way to improve and develop our services. We pride ourselves in being open, responsive and straightforward in approaching feedback.

We want to make it as easy as possible for you to give feedback, make a complaint or give us a compliment:

  • Complete our Feedback or Satisfaction forms (see below)
  • Face-to-face at a service
  • Send us a letter: Inspire North, 3 Limewood Way, Leeds LS14 1AB
  • Give us a call on 0113 273 9660 to speak to someone at Head Office or call the service that you use
  • Send an email to info@inspirenorth.co.uk
  • Join our Client Voice Panel

We recommend sending your compliment, concern or complaint via the online form below or via email to info@inspirenorth.co.uk to avoid unnecessary delay.

To make a complaint, pass on a concern or give a compliment, click here. This link will take you to our external reporting page, which will make giving your feedback quick and easy.

To complete a Satisfaction Survey, please click here.  This link will take you to our survey page, where you can fill out the Satisfaction Survey in a quick and easy way which will help us know what we are doing right and how we can improve.

Further information

How to Raise a Concern, Make a Complaint or Give a Compliment – Client Leaflet 

Click here to read our Comments, Compliments and Complaints (Feedback) Policy, including when you can expect a response.

Click here to read our privacy policy.

How to make a complaint: 

We value your feedback and are committed to continuously improving our services. To ensure that we handle and resolve complaints effectively, we have launched a satisfaction form for individuals who have made a complaint. This form allows you to share your experience and let us know how satisfied you are with the process and outcome of your complaint. Your insights are crucial in helping us enhance our procedures and provide the best possible service. Thank you for taking the time to provide your valuable feedback: DCIQ: Complaints Handling Satisfaction Survey (datixcloudiq.co.uk)