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York Families Wellbeing service

York Families Wellbeing service

North LAT
Clifton Children's Centre
Kingsway North

YO30 6JA

01904 552816


About the service

The Community Links York Families Wellbeing team provides flexible, supportive, responsive housing support to families in the community within the context of the York Early Help Local Area Teams (LATs)  in partnership with Changing Lives.

The service is suitable for any family struggling with housing-related issues whose circumstances are having a negative impact on their children’s potential to thrive. We work with families whose children are aged 0-19 years old or 0-25 years old where the child has a disability.

The service uses a ‘whole family’ approach with creative, empowering interventions to support the family which could include: addressing debt and budgeting problems, ASB, claiming the correct benefits, accessing training, education and employment, social isolation, inter-family relationships and accessing physical or mental health support.

We use a tailored approach to encourage families to develop and take ownership of their own support plans. If any support areas are identified around children facing specific issues we will facilitate engagement with the most appropriate member of the LAT and/or specialist provider to resolve them.

Aims of the service

The aim is to enable every child to be happy, resilient and safe within their family home and the wider community. We do this by supporting and enabling parents and carers to meet their own and their children’s day to day housing, health and financial needs. We achieve this by working with the family and delivering goal orientated support plans.

We support families to become more resilient and have the confidence to move their lives in positive directions to meet their personal goals. We do this by building trust, working creatively and encouraging positive risk taking. Our ultimate aim is to create independent, resilient families who are able to manage their lives successfully. All this is done within the wider context of being part of the LATs.

The York Family Wellbeing Service will work closely with the Local Area Team around the whole family and offer a broad menu of support activities that can be tailored to each family member. These may be offered directly by the Family Housing Support Worker as lead practitioner on the Family Early Help Assessment (FEHA) or from within a broader multi-agency partnership:

• Home-based support around life skills
• Social media contact/telephone support to address specific queries/issues
• Access to group sessions where appropriate and peer-mentoring
• Support to access specialist services to meet specific needs
• Enabling access to education, employment and training
• Reconnection with extended family
• Confidence building and independence
• Addressing debt and budgeting issues
• Accessing relevant physical and mental health support

We are open 5 days a week – Monday – Friday 9am – 5pm


Families can be referred by a member of the relevant LAT (childrens centre) for housing support completing a Single Access Point (SAP) referral form and returning to sap@york.gcxs.gov.uk.

Alternatively you can self-refer by approaching The Children’s Front Door (see below)

Children’s Front Door:
Phone: 01904 551900 (if you are a member of the public please choose option 1, if you are ringing in a professional capacity please choose option 2)
Email: lat@york.gov.uk
Post: The Children’s Front Door, West Offices, Station Rise, York, YO1 6GA
Outside office hours, at weekends and on public holidays contact the emergency duty team telephone: 01609 780780

Other contacts

Service Manager – Eli Huntsley –  07736 490147

Team Leader – Ginny Barker – 01904 552816