Customer Service Excellence Assessment 2019

We are delighted to share with you the results of our recent Customer Service Excellence assessment at Community Links.

17 of our services participate annually in this rigorous quality audit, which assesses our achievements and continuous improvement in five quality areas: Customer Insight, The Culture of the Organisation, Information and Access, Delivery, and Timeliness and Quality of Service.

The assessment took place at several Community Links premises and consisted of a large body of submitted evidence and interviews which took place with employees, clients and external stakeholders.

We achieved compliance in all 57 areas, with ten areas achieving Compliant Plus.

Thank you, and well done, to all of our participating services, clients and stakeholders! We look forward to building on our successes and putting in place plans for development and continuous improvement so that we are always meeting the needs of our clients.